Returns - Discounts - Delivery
Need to order more than 1 device, save money, get in touch and we can provide a personalised quote.
All orders come with free UK shipping, goods are sent using next day courier, signature required. Order before 2pm for same day despatch. This is generally a next day delivery service under normal circumstances (unfortunately delays do happen from time to time, especially at Christmas)
All orders are dispatched within 24 hours. We feel by offering free delivery on all UK orders, this takes the frustration out of trying to figure out what the shipping cost is going to be when it comes time to pay at the checkout. No surprises, just the cost displayed for the products ordered. We generally do not use a tracked postage service, but we always take full responsibility for your order until it is safely in your hands. If your order is lost in transit, we will look into this for you and make sure you never lose out.
Please be aware of your countries import tariffs, as any import duty payable on your order will be your responsibility.
International shipping starts at 5.00 GBP . Currently we can ship to France, Germany, Netherlands, Luxembourg, Belgium, Poland and Ireland. We use DHL 2 to 4 day road service.
If you are outwith these countries then please get in touch. If you are in the USA then we would recommend you shop at lockstate.com
RETURNS & CANCELLATIONS
Cancellations: You can cancel your order at any time before 3:00pm on weekdays. If we have already dispatched your order by the time you request a cancellation, you can either choose to refuse the delivery when it arrives with you or return to us for a full refund.
60-day-returns – Here at smartLOCK we operate a no Quibble Returns; Free Returns If You Find A Fault (postage refunded on return).
You automatically have a 14 day cooling off period for online purchases by law, where you can return a product in its original condition for a full refund. We go further, as we will accept all goods returned within 60 days. All goods must be unused and in their original packaging along with a copy receipt, or note with your details and cover return cost if the goods are not faulty. If you find a product is faulty and return it to us, we will offer an exchange or full refund, and reimburse your return delivery costs.
This does not affect your statutory rights as a consumer. All products purchased through smartLOCK are guaranteed for one year from date of purchase. We aim to buy the finest quality products available, and inspect them before dispatch, but sometimes things go wrong and our policy is to make sure you are happy about the money you have spent with. To contact us regarding a return, please email: firstname.lastname@example.org and please include the order number if possible.
RETURNS ADDRESS (please do not send your purchase back to Lockstate) - SmarterHome (UK) Ltd, 305 Portland Road, Hove, East Sussex, BN3 5SE